Frequently Asked Questions

What are lead times for the items on the site?

The lead times vary from product to product, please contact us and we'll advise accordingly.

Do prices include VAT?

No, all quotes we supply will be ex-VAT, which will be charged at the current rate.

Are there minimum quantities I need to order?

In all cases there will be minimum quantities that you will need to order. sometimes the MOQ stated is not correct so please contact us for the exact amount of the product you would like.

Can i collect the products to save shipping costs?

No as we do do not print the items here they are printed at my suppliers and sent to you direct.

What happens after i order?

Once the order is confirmed you will get a pdf proof to sign off, you will need to check the colour and positon is correct and of course the spelling.

Do i just supply a logo?

We will need your logo or any design to be in an editable format which are as follows, EPS, AI or Editable PDF files. We cannot print from jpeg, png, wordor any uneditable files. This is because they cannot be made bigger or smaller without becoming pixalated or in other words distorted.

What if i don't have my logo in the right format?

We can get it redraw for you by an outside source so that will be chargable, we don't have the software here to do that for you.

Can i cancel the order if i change my mind?

You can cancel and order upto the point of artwork sign off, after that they cannot be cancelled as they are then being processed.

What do i do if the order arrives and is wrong?

Please get i touch with photos of the issue and we will do our best to sort it out for you.

What if i need something urgently?

Most items take at least 10 working days from artwork approval to be produced but there are a small selection of express items available so please get in touch

and we will do our best to help.

Do i need to pay up front?

If you are a new customer you will need to pay for the goods upon ordering, regular customers will be given 30 days credit.

Do Quotations include the printing of my logo

Yes all quotes will include the decoration and it will be stated under each product what that exactly is.

What is origination?

It is the setting up of the machine for your logo, depending on the method being used a screen, tool or plate will be needed and that is a cost that is inccured everytime a product is printed so even for a re print the origination will still be required.


Why has the price changed from last time?

Prices fluctuate all the time and will be out of our control so those charges cannot always be absorbed.

Can i pay by credit card?

Yes but there will be a charge so paying by bacs is the best method as it is free!